FAQs

Students are responsible for purchasing their own textbooks. However, if your financial aid results in an overpayment, the Office of Student Accounts can advance you funds to help cover the cost of your textbooks at the UP Bookstore, prior to the first round of refunds. The advance will be up to the amount of the overpayment or the total cost of your textbooks, whichever is lower.

To receive the advance, you must provide a voided receipt from the bookstore showing the total cost of your books to the Office of Student Accounts. Once you submit the receipt, the Office of Student Accounts will issue a voucher made out to the University of Portland Barnes & Noble Bookstore.

You can request a textbook advance any time from the Monday before classes start through the first week of the semester. Please note that the Office of Student Accounts is closed on weekends (Saturday and Sunday).

Possible reasons you have not received your refund include:

• Refunds will not be processed until after the first week of the semester; no refunds will be issued prior to the start of the semester.
• A refund may not be processed until there is an ending credit balance on the student account.
• There is a two-week holding period for credits that result from an overpayment from a check or e-payment of any kind.
• Credit balances under $10.00 may not be refunded unless requested and will be written off if they are over one year old.
• Refunds are not issued for students with monthly payment plans (Nelnet) until the plan is paid in full.
• Credit balances created from check payments are processed after 2 weeks, while credit balances created by Echeck payments are processed after 2 days.
• Credits from Parent Plus loans are issued to the parent who took out the loan unless the parent has submitted written authorization to issue the check to the student.

You can request to have your refund reissued by completing the Lost Check Form and emailing it to the Controller’s Office (accounts_payable@up.edu), located on the 5^th floor of Waldschmidt Hall.

• There is a  $50.00 processing fee for reissuing an Accounts Payable student refund check, however, the processing fee will be waived if you sign up for direct deposit.
• It takes at least ten (10) business days after the check has been reported lost for a new refund to be processed.
• Once a check has been reported to the Accounts Payable Office for reissue a stop payment will be place on the original check.  This action will void the original check.  If you cash or deposit the original check, you will be liable for all costs incurred by your financial institution.
• All students are encouraged to sign-up for direct deposit.
• If you choose to have a paper check reissued you need to be sure your current address is correct on PilotsUP.
  

The University of Portland bills students on a semester basis for tuition, fees, room and meal plan, and other incurred charges. The initial statements for fall semester are distributed in the beginning of July, spring semester in mid-November, and summer semester in the beginning of April. Accurate student account balances, along with up to date invoices are always available to students and Authorized Payers via Pilot Pay.

The Student Account Office cannot release any information regarding your account, including the account balance to anyone other than you, unless you have authorized your parent or other individual access by establishing a Proxy user account.
To add a Parent Proxy:

Parent Proxy Access Information

Parent Proxy Instruction Pages

In order for Proxy(s) to have conversations with UP personnel concerning FERPA protected information, a passphrase must be established for each Proxy. The passphrase enables university personnel to confirm the identity of the Proxy for verbal conversations. A passphrase is needed even if a student has previously completed the PilotsUP Student Records Release form. The passphrase option can be found on the Self Serve account by selecting the Proxy Access tab and then the Profile tab. There is currently no set format for the passphrase, so students can use whatever will be easy for their Proxy to remember, but the Proxy must know the passphrase outright in order to discuss student information. The Proxy will not be prompted with a question as with the previous Student Records Release process.

You will not receive a 1098T-if one of the following applies to you:

• You have received scholarships, grants, third-party payments, tuition remission and/or tuition exchange in the amount equal to or in excess of your qualified tuition and fees.
• You are not a U.S. citizen
• You graduated in spring semester. You may have paid for spring semester in November or December of the prior calendar year, and so the payments for that semester would appear on the prior year’s 1098-T.