You will usually have no trouble with dorms or food service, but if your account is not paid by the the due date you should contact the Office of Student Accounts to avoid receiving a late fee or student account hold.
Students are responsible for purchasing their own textbooks. However, if your financial aid results in an overpayment, the Office of Student Accounts can advance you funds to help cover the cost of your textbooks at the UP Bookstore, prior to the first round of refunds. The advance will be up to the amount of the overpayment or the total cost of your textbooks, whichever is lower.
To receive the advance, you must provide a voided receipt from the bookstore showing the total cost of your books to the Office of Student Accounts. Once you submit the receipt, the Office of Student Accounts will issue a voucher made out to the University of Portland Barnes & Noble Bookstore.
You can request a textbook advance any time from the Monday before classes start through the first week of the semester. Please note that the Office of Student Accounts is closed on weekends (Saturday and Sunday).
Refund requests for students with Direct Deposit will be initiated twice a week. The first refund will be initiated the first Tuesday or Friday of the semester or after the credit appears on the student account. Once the request has been generated it will be deposited to the account the student has designated within 5 business days. Refunds for students who have not signed up for Direct Deposit will be initiated once a week, and may take up to 8 days for the refund to be fully processed and mailed. The refund check will be mailed directly to the student. We encourage all students to sign up for direct deposit-please click this link for information on how to set up Direct Deposit.Email notifications will be sent to the up.edu account when the refund has been processed. Due to the high volume of requests, there may be a delay in the processing of student refund checks during the first two weeks of each semester.
Possible reasons you have not received your refund include:
Refunds will not be processed until after the first week of the semester; no refunds will be issued prior to the start of the semester.
A refund may not be processed until there is an ending credit balance on the student account.
There is a two-week holding period for credits that result from an overpayment from a check or e-payment of any kind.
Credit balances under $10.00 may not be refunded unless requested and will be written off if they are over one year old.
Refunds are not issued for students with monthly payment plans (Nelnet) until the plan is paid in full.
Credit balances created from check payments are processed after 2 weeks, while credit balances created by Echeck payments are processed after 2 days.
Credits from Parent Plus loans are issued to the parent who took out the loan unless the parent has submitted written authorization to issue the check to the student.
You can request to have your refund reissued by completing the Lost Check Form and emailing it to the Controller’s Office (accounts_payable@up.edu), located on the 5th floor of Waldschmidt Hall.
There is a $50.00 processing fee for reissuing an Accounts Payable student refund check, however, the processing fee will be waived if you sign up for direct deposit.
It takes at least ten (10) business days after the check has been reported lost for a new refund to be processed.
Once a check has been reported to the Accounts Payable Office for reissue a stop payment will be place on the original check. This action will void the original check. If you cash or deposit the original check, you will be liable for all costs incurred by your financial institution.
All students are encouraged to sign-up for direct deposit.
If you choose to have a paper check reissued you need to be sure your current address is correct on PilotsUP.
Payday for student employees is the 10th and the 25th of each month. Paychecks will be direct deposited or mailed to students by the payroll office. We encourage students to sign up for Direct Deposit.
The University of Portland bills students on a semester basis for tuition, fees, room and meal plan, and other incurred charges. The initial statements for fall semester are distributed in the beginning of July, spring semester in mid-November, and summer semester in the beginning of April. Accurate student account balances, along with up to date invoices are always available to students and Authorized Payers via Pilot Pay.
The Student Account Office cannot release any information regarding your account, including the account balance to anyone other than you, unless you have authorized your parent or other individual access by establishing a Proxy user account. To add a Parent Proxy:
In order for Proxy(s) to have conversations with UP personnel concerning FERPA protected information, a passphrase must be established for each Proxy. The passphraseenables university personnel to confirm the identity of the Proxy for verbal conversations.A passphrase is needed even if a student has previously completed the PilotsUP Student Records Release form. The passphrase option can be found on theSelf Serveaccount by selecting the Proxy Access tab and then the Profile tab. There is currently no set format for the passphrase, so students can use whatever will be easy for their Proxy to remember, but the Proxy must know the passphrase outright in order to discuss student information. The Proxy will not be prompted with a question as with the previous Student Records Release process.
Your insurance waiver has been processed if your invoice has a negative “Health Insurance” charge in the column listed under "Charges". If your invoice does not reflect the backed off charge, and you think you have turned in your health insurance wavier, contact the Office of Student Accounts. You have only until the end of the first week of school to process the waiver.
Yes. All full time students are entitled to use the services of the Health and Counseling Center.
The Student Activities fee is assessed by the Associated Students of the University of Portland (ASUP) to provide support for student organizations and concerns, and to finance social, educational, and cultural activities for students.
Professional tuition is charged per credit hour for all BSN nursing, Engineering, Integrative Health and Wellness, Business, and undergraduate Education classes. Please see the Tuition and Fees page for updated professional tuition costs.
If you are living on campus, $100 of the deposit is applied as a damage deposit while you are living in the dorm. It will be refunded when you leave the dorm. The other $300 applies toward your fall tuition. If you are not living on campus, the entire $400 applies toward your fall tuition.
Typically loan money will not appear on your account until 10 days before school begins. You may view your student account online using the UP Portal to see if your loan has credited your account. All required financial aid paperwork must be submitted before loans can be disbursed to your account. For additional information please contact the financial aid office at 503.943.7311.
There is a 1.059% Loan Origination Fee for Federal Direct Student Loans, and a 4.236% Loan Origination Fee for Federal Direct PLUS Loans. The award letter reflects the amount you repay; your student account and invoice reflects the net amount you receive. The Loan Origination Fee Estimator will help you to determine the net amount of your loans after the origination fees are withheld.
A $50.00 fee plus the amount of the returned check will be charged, and a hold will be placed on the student account until the balance is paid in full. The University will send a notice to the payer of the returned check. Accepted payment methods are cash, money order, cashier's check or wire transfer; a personal check may not be accepted.
You will not receive a 1098T-if one of the following applies to you:
You have received scholarships, grants, third-party payments, tuition remission and/or tuition exchange in the amount equal to or in excess of your qualified tuition and fees.
You are not a U.S. citizen
You graduated in spring semester. You may have paid for spring semester in November or December of the prior calendar year, and so the payments for that semester would appear on the prior year’s 1098-T.
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