Mental Health Resources for Parents & Families

Please visit our University Care Team's guide for getting the right help for your student.
You can also submit a Care Team referral and the Care Team will connect with your student.

Helping Your Student From Afar

Remind them to use the resources available to them, including Counseling Services:

• Health Services
• Wellness Promotion Community & Belonging recommendations
• Care Team - Fill out a referral form and the Care Team will help connect the student to the wide range of resources on campus
• Pilot Helpline (on-call counselors)
• Shepard Academic Resource Center - For academic resources
• Career Education Center - For support related to choosing a major or career
• Residence Life - For support related to roommate conflicts, social isolation, etc.

Mental Health Crisis Resources

Call the Campus Safety emergency line at 503.943.4444 and 911
For more information, visit our Mental Health Crisis Resources page.

Pilot Helpline (On-Call Counselor)

The Pilot Helpline is available to all students 24/7. Students (and others concerned about a UP student) can access the Pilot Helpline by calling the Health Center at 503.943.7134 and choosing option 3 in the voicemail greeting.

Counseling FAQs for Parents & Families

For more information related to general counseling services, visit our FAQs page.
You can also visit UP's Parent Relations page for additional information about University policies and procedures.

UP On-Campus Counseling

On-campus Counseling Services are available for student appointments Monday through Friday, 8:30am to 4:30pm, closed 12:00pm-1:00pm. To schedule an appointment students may call 503.943.7134 or stop by the Health & Counseling Center in Orrico Hall, upper level. They can also use the online secure patient portal to make appointments. (Note: Students must make appointments for themselves.) For more information, visit our Counseling Services home page.

Off-Campus Counseling / Therapy

There are 3 common referral websites that are used to help students find off-campus counseling and therapy: Psychology Today, Open Path Collective, and Portland Therapy Center.
For more information, visit our Community Referrals & Off-Campus Counseling page.