Counseling Appointments

Schedule an Appointment

Monday - Friday, 8:30am - 4:30pm (closed 12-1pm)

Orrico Hall, Upper Level
5000 N Willamette Blvd.
Portland, OR 97203

Phone: 503.943.7134 
Email: hcc@up.edu

In-person counseling appointments may be scheduled by calling or stopping by the Health & Counseling Center. 

Mental Health Screening Tool Unsure if you should make a counseling appointment? Schedule a Consult appointment or use this screening to get personalized recommendations for seeking mental health care.

Additional resources:

Pilot Helpline (503-943-7134, option 3) available to active UP students for urgent mental health support.
BetterMynd teletherapy and online wellbeing workshops are available to all UP students. 
Restore Therapy is a community counseling group that sees students on campus at Orrico Hall. 
Teladoc is an teletherapy option for students with PacificSource insurance. 

Other questions? Send us an email at hcc@up.edu or call us at 503.943.7134. Leave a message with your name, call back number, and a good time to reach you.

Crisis Appointments

Crisis appointments are available for students experiencing an urgent need for mental health support. Crises are self-identified by the student (If you say you are in crisis, we believe you.) Topics may include family or relationship crisis, experience of violence, discrimination, suicidality, self-harm, etc. A counselor will work with you to ensure personal safety and develop an actionable safety plan with referrals to other urgent support as needed.

If you urgently need to speak with a counselor, UP students may call the Pilot Helpline 24/7 from anywhere: 503.943.7134, and choose option 3. 

Change or Cancel an Appointment

Call the Counseling Center at 503.943.7134 or email us at hcc@up.edu to change or cancel an appointment. When you leave a voicemail, please provide your name and call back number.

Some appointments may be canceled through the Patient Portal. To see if your appointment can be canceled online log in to the portal and go to "Appointments." 

If you need to cancel or reschedule an appointment, we appreciate at least 24 hours notice before your scheduled appointment time. This notice is important because it may allow another student to utilize the appointment time. 

Cancellation & No-Show Policy

We recognize that things happen and appointments sometimes need to be cancelled or rescheduled; however, your appointments are reserved specifically for you and if you don't cancel or show up, that time cannot be offered to someone else. Therefore, in the interest of maintaining appointment availability for all students, we ask that you cancel or reschedule as early as you are able.

With more than 24 hours notice, appointments may be cancelled through the Patient Portal or by calling the Health & Counseling Center at 503-943-7134.

If you need to cancel with less than 24 hours, please call or email (hcc@up.edu) to reschedule and/or confirm your next scheduled appointment as soon as possible. 

BetterMynd Changes & Cancellations

Visit BetterMynd to change or cancel teletherapy appointments. You can cancel or reschedule any BetterMynd session up to 24-hours before its scheduled start time and receive a credit refund. If you do not show up to your session or cancel it with less than 24-hour notice, your account will still be charged. BetterMynd teletherapy appointment credits for missed sessions are non-refundable. Repeated late cancellations or no-shows will result in loss of session credits.

If you are unable to access BetterMynd, please call the Health & Counseling Center at 503.943.7134. If you get our voicemail, please leave a voicemail with your name and your preferred call back number so someone can call you back.