FAQs
Physical Plant FAQs
Please submit your maintenance requests online here.
For student mailbox key requests, please speak to your assistant hall director as outlined by the Office of Residence Life.
For emergency maintenance issues please call:
- Facilities Services during business hours - 503.943.7306
- Campus Safety anytime - 503.943.7161
An emergency maintenance issue is a situation that cannot wait until business hours (8:00am - 4:30pm) because of potential harm to you, others, the area around you, or equipment.
Emergency maintenance issue include:
- Broken window
- Lost or stolen key
- Severe water leak
- Broken toilet
- No electricity
- Toilet overflowing
- No Heat
- Locked out
Facilities Services response time depends on our normal operating hours.
When Facilities Services is open, call us at 503.943.7306 and a technician will be dispatched.
When Facilities Services is closed, call Campus Safety at 503.943.7161 and an on-call Facilities Services technician will be there as soon as possible.
You can expect a Facilities Services technician to communicate with you within three workdays of us receiving the request.
Our process is as follows:
- Once the work or key request is received, it will be converted to a work order and a specific number will be assigned and a maintenance technician will be scheduled. This usually happens within an hour of us receiving the request.
- Once a work order has been assigned, the requester will receive an e-mail with its number and directions on how to check its status.
- The assigned maintenance technician will take your request and prioritize it with the other work orders he/she has been given. Any updates and changes will be emailed to the requester.
Visit this link and enter your work order or request #.
If you do not have a reference number, give us a call at 503.943.7306 or e-mail us at facilities@up.edu.
For non-emergency issues, the technician will investigate/fix the issue during regular hours (8:30 a.m. - 4:30 p.m.) with the following exceptions:
- Residence halls will not be entered until 10 a.m.
- Rental units will not be entered until 9 a.m.
You will receive an e-mail stating that the associated work order has been completed. The technician will also either notify you directly or leave a note that the job has been completed.
We will minimize the disturbance to any of your items in your room, unit, or office. We will only disturb items that are necessary for the job to be accomplished. If items were disturbed or we left a mess, please contact us at 503.943.7306 or facilities@up.edu.
In addition, it is our policy to always lock an unoccupied room, unit, or office after we leave, regardless of whether or not it was unlocked upon arrival.
Feedback is very important to us. Whether it is constructive or encouraging, we want to hear from you! Please e-mail your comments to facilities@up.edu. Each comment will be read by the Facilities Services Director and Assistant Director, and a response will be sent back to you.
If you have other questions, please don't hesitate to contact the Facilities Services office by phone at 503.943.7306.
